By Alex Johnson, Senior Director, Analytics and Strategy, Verint
What does Verint do? What services, or products, do you provide?
Verint is a global leader in actionable intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in approximately 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. From capturing information inside and outside facilities, to conducting investigations and monitoring the performance of video systems across an entire network, Verint offers the technology to increase business efficiency and enhance customer service.
How long has Verint been in the physical security market?
For over two decades, we have developed domain expertise and market leadership in the area of customer engagement. Our comprehensive portfolio of actionable intelligence solutions turns structured and unstructured information into insights by leveraging machine learning technology and advanced analytics.
Why did you join ONVIF?
Open standards, such as those set forth by ONVIF, are sometimes pivotal in providing end users with intelligent security solutions in an efficient and cohesive manner. For example, financial institutions are made up of many distinct areas, such as the lobby, teller window, ATM, drive-thru teller and parking lot. Each of these environments must be monitored at all times given the risk they could present to the safety of the facility, but that might not be easy to achieve with just one or a few traditional devices. These unique utilizations require a solution tailored to the particular setting, and open standards allow financial institutions to choose a camera that best suits the application rather than being locked into a single-manufacturer agreement, which might not address all of these needs. While we pride ourselves in our expertise in the financial market, we understand that flexibility is a key differentiator.
To which specific profiles does your company’s products conform, and why is that beneficial to your business?
We use Profile S today. The value is that our solution works with a wide range of cameras that support the ONVIF profile, allowing customers the ability to choose the most appropriate camera for their specific use case. Providing this level of flexibility to our end users is an important value proposition, in that it shows we are dedicated to tailoring solutions to their unique needs. No two deployments are truly the same, and as such, that customizability is paramount.
What does it mean to you to be a member of ONVIF and what kinds of business impacts have you seen as a result?
Verint sees a lot of value from ONVIF in that it gives our customers the maximum amount of flexibility to choose whatever solution that they would like, while minimizing the expense of camera integration costs. With ONVIF, we are able to ensure that our customers can easily get their cameras working within our system, maximizing customer satisfaction.